Client Rights and Responsibilities Policy
Client Rights and Responsibilities Policy
Last updated: May 30, 2025
Welcome to Amorycare. Amorycare, LLC and its affiliates ("Amorycare," "we," "our," or "us") provide home care, live-in care, hourly care, companion care, nursing care, and related caregiving services.
Amorycare, a trusted provider of home health, live-in care, hourly care, companion care, and nursing services, is committed to delivering compassionate and high-quality care tailored to your unique needs. This Client Rights and Responsibilities policy applies to all individuals receiving services from Amorycare and sets forth the mutual expectations for clients and caregivers.
By engaging services, you acknowledge and agree to abide by the rights and responsibilities outlined in this policy. It's important to read this document carefully to understand your role and Amorycare's role in creating a safe, respectful, and effective care environment.
Additional agreements or service-specific terms may apply, depending on the nature of your care plan or membership status, such as the Amorycare Priority Access Membership Agreement or your specific Service Agreement. In case of any inconsistencies, those specific agreements will take precedence
Please read this policy carefully.
Please review our Privacy Notice, which also governs your use of Amorycare Services, to understand our practices.
Client Rights
As a client of Amorycare, you have the right to:
Respect and Dignity
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Be treated with respect, dignity, and consideration at all times by all staff and caregivers.
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Receive care that respects your cultural, spiritual, and personal values.
Quality Care
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Receive safe, competent, and compassionate care tailored to your individual needs.
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Participate in the development and review of your care plan.
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Be informed about your care options, including any changes to your services or caregiver assignments.
Privacy and Confidentiality
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Expect that all personal and medical information will be kept confidential in accordance with HIPAA and applicable laws.
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Be informed about how your information is collected, used, and shared.
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Request reasonable restrictions on the use and disclosure of your health information.
Informed Consent
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Receive clear explanations about the care provided and consent to all treatments or services before they begin.
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Refuse care or services, within legal limits, and be informed of the consequences of refusal.
Safety
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Receive care in a safe environment free from abuse, neglect, exploitation, or discrimination.
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Report concerns or complaints about your care without fear of retaliation.
Communication
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Receive timely and clear communication regarding your care, billing, and any changes to service.
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Access an interpreter or translation services when needed.
Access to Records
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Request access to your personal and medical records in accordance with agency policies and regulations.
Complaint and Grievance
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File complaints or grievances regarding your care or treatment and expect a timely and fair resolution.
Client Responsibilities
To ensure quality and continuity of care, clients or their representatives are responsible for:
Providing Accurate Information
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Provide complete, accurate, and timely information about your health, medical history, and current condition.
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Inform Amorycare promptly of any changes in your health status or living conditions that may affect care.
Cooperation and Participation
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Participate actively in your care plan, including attending scheduled visits and following recommended care instructions.
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Communicate any concerns or preferences about your care or caregivers openly and promptly.
Respect and Consideration
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Treat caregivers and agency staff with respect and courtesy.
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Respect the privacy and dignity of caregivers, including their time and boundaries.
Safe Environment
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Maintain a safe and clean living environment for caregivers to provide care effectively.
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Ensure pets or other hazards do not interfere with caregiver safety.
Scheduling and Access
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Provide reasonable notice for appointment changes or cancellations as outlined in your service agreement.
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Allow caregivers safe and timely access to your home at scheduled times.
Payment and Insurance
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Fulfill all financial obligations as agreed in your service and/or membership agreements.
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Provide accurate insurance and billing information and notify the agency of any changes.
Notification of Concerns
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Promptly notify Amorycare of any concerns about care quality, caregiver behavior, or safety issues.
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Utilize agency grievance procedures to resolve disputes or dissatisfaction.
Compliance with Policies
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Adhere to all agency policies regarding care, communication, billing, confidentiality, and safety.
Mutual Expectations
Professional Boundaries:
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Caregivers will provide professional services; personal relationships or financial transactions between clients and caregivers outside the agency are discouraged to avoid conflicts.
Confidential Communication
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All parties commit to honest, respectful, and timely communication.
Emergency Procedures
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Clients or representatives agree to provide emergency contacts and consent to emergency care arrangements if necessary.
Termination of Services
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Amorycare reserves the right to terminate services for reasons including but not limited to: non-payment, unsafe environment, violation of policies, or behaviors jeopardizing care.
How to Exercise Your Rights or Address Concerns
If you have questions, concerns, or wish to file a complaint:
Contact your Care Coordinator or Case Manager directly.
Call Amorycare Client Services at 908.409.1924.
Email: info@amorycare.com
You may also escalate unresolved issues to the appropriate state regulatory agencies.
Acknowledgment
By accepting services from Amorycare, you acknowledge that you have read, understood, and agreed to your rights and responsibilities as outlined above.